Frequently Asked Questions

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Yes, children over the age of 14 are considered students and benefit from the pupil / student rate, if they present a valid student identity card. The student ticket allows access to all areas of Therme for children over 14 years. For those under 14 there’s the opportunity of purchasing a children’s ticket, valid only in the Galaxy area but more advantageous in terms of fare.

For our guests with special needs and their caretakers we created dedicated packages and prices that can be consulted on the Admission Prices page, Guests with special needs section.

Yes, but the system first equals the cost of a full adult ticket and then adds the area change fee.

You can purchase gift cards with predetermined amounts, discount Therme cards from the webshop or from the cash desks depending on the desired amount, and vouchers in the form of tickets or containing any amount of money you want, from Therme reception desk.

The voucher / card is activated automatically at the first use, directly at the cash desks inside the complex.

The Therme voucher/value card can be used to pay for: entrance tickets, food, drinks, and other chargeable activities within the complex (such as massages, hydro-massages, etc.).
If you do not wish to use the full amount of the voucher/card, the remaining funds can be used on your next visit, but only within its validity period. The validity of a value card/gift card is 2 years from the moment of purchase.

After activating the order by pressing the "Place Order" button, the order can only be canceled by exercising the right of withdrawal, in accordance with the legal provisions.

If the order is already completed, change in the invoice data can only be done by reversing the initial invoice and issuing a new invoice. The invoice can only be rectified during the month when it was issued. To request a reinvoice, please send an email to together with a copy of the invoice to be modified (or at least the number and date of the invoice). Please specify the correct billing information in the email. You will receive the corrected invoice within 5 working days.

You can only recover it if you have access to the email address and the confirmation email. To request the cancellation of the lost card and the issuance of a new one, please send us an email with your name and the purchase confirmation email, from the same email address used for the purchase. Based on your request, a Therme consultant will contact you to invite you to collect your new value card from Therme.

In order to benefit from Therme București services, it is necessary to present the QR code, printed or in electronic format.

The balance can be checked only in Therme București, at the cash desks area.

You can top-up your value card with money only in Therme București, at the cash desks area.

Payment at Therme București, including the payment of overdrafts, can be made using both cash and card.

For access and purchases in Therme you only need the bracelet you receive at the entrance. It works with RFID (Radio-Frequency Identification) technology and records with a simple touch all the purchases you make during your visit. Upon departure, you leave the bracelet at the check-out point and pay for what you consumed with cash, card, vouchers, gift cards or Therme value card.

Yes, it is necessary to scan your bracelet for accessing various areas inside Therme and for purchasing products / services. The card cannot be used directly inside Therme.

Yes, there are two dedicated cash desks signaled accordingly for all customers who purchased tickets / cards online.

When you buy an online ticket to Therme, you have to choose the day of your visit and the length of your stay. Once you have purchased the ticket, you can then come to Therme at any time on the selected day, between opening hours, regardless of the occupancy of the complex.

Purchasing Therme cards / tickets online give you the following benefits:

1. orders can be registered at any time, and they are processed according to their registration

2. you can present the printed ticket or the electronic format (on your phone / tablet)

3. it is no longer necessary to make the payment in any other way

4. you can check the balance of your Therme card at the cash registers

Therme will refund your money within a legal period of maximum 14 days from the moment of receiving your withdrawal request. The refund will be made to the account indicated by you.

The ticket / card is sent to the email address mentioned in the order, after invoicing. If you have checked your Inbox folder, as well as the Spam folder, and you have not received the ticket / card, you can contact us by email

No other product can be added after you completed your order. To purchase new products, you must place a new order.

We recommend that you consult with your doctor or visit the doctor's office inside the complex for a recommendation.

No, for hygiene reasons strollers are not allowed, but you can enter with a bassinet.

Children over 3 years old already have some independence, and their energy can create commotion for those around them, while The Palm is a relaxation area.

Yes, waterproof diapers are mandatory. Both in The Palm area and in Galaxy, it is mandatory to wear water diapers, which can be found in the Therme shop.

Swim shorts are also allowed.

Yes, if you purchase an online access ticket, it's important to know that entry to the complex is allowed until no later than an hour and a half before the scheduled closing time on that day.

There is no age restriction for children in the family area - Galaxy. Children under the age of 3 also have access to The Palm area.

If you have contagious skin diseases, for the sake of other visitors, please do not visit Therme until you recover completely.

For the safety and hygiene of our clients, pets are not allowed on our premises.

Swimming equipment is mandatory when visiting Therme. If you don't have it with you, you can buy it from the Therme shop. You can also rent a bathrobe and a towel, or you can purchase accessories for fun in the water.

In order to do this, we recommend the 3-hour or the 4.5-hour options.

At the moment, Therme is intended for those who are looking for a few hours of vacation, relaxation or fun, depending on their preferences. There are currently no accommodation facilities available.

Minors over the age of 14 can enter unaccompanied by their parents, based on their identity card.

It is allowed to use mobile phones as long as they do not violate the right to privacy of other visitors. However, mobile phone access in the swimming pools is prohibited.

Yes, the use of personal products is allowed.

Children under the age of 14 must remain under adult supervision. Those over the age of 14 can buy individual tickets and can enter without adult supervision.

Therme București offers guests a free WiFi network available in the entire complex.

Currently there are 3 first aid units related to the 3 distinct areas of Therme.

People with disabilities have easy access to The Palm and Galaxy areas which are built at level 0. In the Galaxy area there is a toilet for people with disabilities, as well as baby changing facilities.

Each area has access to outdoor terraces, where smoking is allowed. Smoking is prohibited inside the facility and in the outdoor pool. There are specially designed smoking areas outside of the building.

Yes, in addition to the locker rooms dedicated to small personal belongings, we also have a special room for storing bulky luggage.

There is a rack, but without security services.

Yes, highchairs are available in the Galaxy and The Palm areas.

Surely. Therme’s parking facility is larger than that of any shopping centre in Bucharest, and there are no parking fees.

No, the massage is not included, it is available on the basis of a reservation and is paid separately.

Yes, the safety of our customers comes first.

It is recommended that people under the age of 14 not enter the saunas.

Yes, card payment is available at the entrance. Payment at restaurants is performed with the access bracelets and guests can make the card payment upon their exit from the facility, when they turn in their bracelets.

You can dine only in the area where you have a ticket or you can opt to change the area and you will pay an additional fee for the area change, according to the prices on the website.

There are no spaces with staff to supervise children.

In the Galaxy area, Therme has several spaces dedicated to children, where the little ones can have fun all day long.

We do not have consultants on dermatological issues. Our staff specializes in wellness services, relaxation massage, anti-cellulite massage and therapeutic massage.

No, there will be no nudist sector in Romania.

There are several types of massages available in the Elysium area. You can make an appointment as soon as you arrive to Therme, with a request submitted to the Elysium area reception desk.

Massage is a service dedicated to visitors in the Elysium area, in order to benefit from such services you must pay the fee for the area. However, The Palm includes hydro-massage beds that can provide a very relaxing massage session.

Massage reservations are possible only when you arrive to our location, depending on availability.

With the exception of the wave pool in the Galaxy area, which starts at 1.30 m and reaches 2.10 m at its deepest point, the other pools in Therme do not exceed 1.26 m. They are designed for relaxation and suitable even for those who are not good swimmers.

In the Galaxy area there are only special floats for the slides. But you can purchase other types of floats from the shop at the entrance to Therme: swimming fins, swimming vests, baby floats.

The Aufguss sessions are available, check their schedule here here

Access to the swimming pools is by steps.

Private events are not hosted at Therme for the moment. The complex is open daily and accessible to all from Monday to Sunday, and we do not currently want to limit the access of other visitors to the Therme areas.

Yes, for special corporate events, please write us an e-mail at this address

The geothermal water extracted from a depth of over 3.100 m goes through a process of descaling, desulphurisation, decarbonation and, finally, ozonation. Water chlorination in Therme pools is conducted in compliance with existing legal regulations, ensuring that the chlorine level in the water is maintained close to the minimum threshold required by law.

Water temperature in the Galaxy area is between 33 and 36 degrees Celsius.

No, it is not. Extracted from a depth of 3.100 m, thermal water at Therme is microbiologically pure and maintains all the properties beneficial to the human body.

In Therme, the interior space is continuously ventilated and purified, becoming similar with the exterior. The air is purified 4 times an hour through highly performant systems. For indoor fresh air, Therme uses independent ventilation systems for large air volumes and HEPA filters, (similar to ones used in medical areas), doubled by natural air ventilation. Moreover, palm trees and plants make space oxygenation similar to that of an exterior area, so that you and your family can enjoy, in perfect safety, the benefits of the biggest wellbeing ecosystem in Europe.

Thermal water is microbiologically pure, does not contain preservatives or parabens, and is rich in mineral salts, copper, zinc, selenium, calcium and magnesium. Thermal water is the only natural source to include multiple minerals, a true source of health and relaxation.

Yes, Therme București holds all the authorizations and permits necessary to operate in complete safety.

Please send us your resume at this email