PRIVACY NOTICE ON MANAGING YOUR REQUESTS
Through this Privacy Notice we want to provide you details about the processing of your personal data when you contact us or send us requests by:
WHAT ARE THE CATEGORIES OF PERSONAL DATA THAT WE PROCESS?
Using the contact form
When you use the contact form on the website, we process you: Name and surname, email address, phone number (optional), the reason you contact us, as well as other additional information you provide in the dedicated section.
Using the Therme Chatbot
The Therme Chatbot communicates with you in an interactive way to provide instant answers to most of the requests you may have with us. When the response to your request cannot be generated automatically, the request will be sent to a Therme operator. In this regard, we ask for your email address in order to use it in communication with you. Subsequently, depending on the nature of the request, we may ask you for additional information necessary to resolve your request. Such information may also contain personal data.
The Therme Chatbot records all the information you enter into the chat room even if the answers you receive are automatic and no transfer to an operator is required.
In various situations, we may process your data through social networks (Facebook, Twitter, Youtube, etc.). When you send us private messages or use the chatbot integrated with these social networks. We do not recommend the transmission of personal data via social networks and we cannot guarantee the security of such transmissions, bearing in mind that we cannot control the full access to external entities that can access this information, such as social network operators and their partners. Please take this into account when using this communication channel. In this context, depending on why you contact us, a Therme operator will answer your questions, and when this involves processing your personal data, it may refer you to other communication channels controlled and secured by us (for example: transmission of data through the website or to dedicated email addresses).
Using the email
When you contact us by email, we have access to the personal data that you provide as well as that data that we subsequently request from you necessary for your resolution. Also, when the answer we are about to send you contains sensitive personal data, we may choose to use additional methods of protection. (for example, encryption), in which case we also need your phone number to send you the password through which you can access the file sent by email.
Filling in various printed forms (suggestions, complaints, lost objects etc.) within the Therme complex, which involves processing the following categories of data:
WHY DO WE PROCESS THIS PERSONAL DATA?
We process this data to retrieve, register, investigate, resolve and send the response to your request.
WHAT ARE THE LEGAL GROUNDS ON WHICH WE PROCESS YOUR DATA?
We rely on our legitimate interest in processing this data for:
- keeping records of taking over, investigating, registering and resolving your request for the fulfillment of our legal obligations regarding the handling of requests and compliance with legal deadlines for response, providing supporting documents at the request of the authorities or defending a right in court;
- improving services and operational processes in relation to various situations for which you can contact us.
Where data processing is required by law or is necessary for the fulfillment of a legal obligation, the legal basis on which we rely is the fulfillment of our legal obligations.
We may also process your data based on the performance of a contract to which you are a party or to take steps at your request before concluding a contract.
WHO ELSE HAS ACCESS TO YOUR PERSONAL DATA?
Personal data may also be accessed by other third parties to the extent that this is reasonably necessary in accordance with the purposes set out in this Privacy Notice.
HOW DO WE MANAGE INTERNATIONAL DATA TRANSFER?
As a rule, for this processing activity, your personal data is stored and processed on servers and in physical locations in Romania and the European Union.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Data retention periods may vary, depending on why you contact us and may be influenced by legal provisions.
The criteria on which we determine the retention of data are:
- legal retention periods, where applicable;
- contractual obligations to which you are a party, if any;
- Therme’s legitimate interests, in which case we will retain the data for at least 4 years after the processing of the request or the last communication with you.
The erasure will only take place to the extent that such personal data are no longer necessary for other purposes.
We periodically evaluate storage periods to ensure that we retain your data only for as long as necessary in relation to the purposes pursued.
WHAT ARE YOUR RIGHTS?
For the purposes of using your personal data for the aforementioned purposes, you have the following rights:
UPDATING THE PRIVACY NOTICE
The information presented in this Privacy notice will be reviewed periodically to reflect any changes in current processing activities.
Please visit this page periodically to make sure you always have up-to-date information.
However, if we intend to significantly change the way we use your personal data, we will notify you in advance.
Last update: April 2022